Privacy Policy
This Privacy Policy outlines how Montaj Publishing House ("Montaj", "we", "us") collects, uses, shares, and protects your personal information when you access our website https://www.montajpublishinghouse.in.
1. Information We Collect
- Personal data: name, phone number, email address, shipping address.
- Payment information: UPI or other payment gateway details.
- Browsing data: IP address, browser type, pages visited.
2. How We Use Your Information
- To process and deliver your book orders.
- To contact you regarding purchases or inquiries.
- To improve user experience and site performance.
- To conduct research, surveys, and customer feedback.
3. Sharing of Information
We do not sell your personal data. Information may be shared with delivery partners, payment gateways, or if required by law.
4. Data Security
We implement industry-standard measures to safeguard your information. However, we cannot guarantee complete security over the internet.
5. Data Retention
Your data is retained for as long as necessary to fulfill the purposes described or as required by law. You can request deletion by contacting us.
6. Your Rights
You may access, update, or delete your personal data. For any requests, contact us at Montaj.publishers@gmail.com.
7. Consent
By using our site, you consent to the collection and use of your data as outlined in this policy.
8. Updates to This Policy
This policy may be updated periodically. Please review it regularly for any changes.
Refund & Return Policy
Refund & Return Policy:
- All refund requests must be made within 7 days of purchase.
- Refunds, if approved, will be credited to the original payment mode within 10 business days.
- Returns must be requested within 3 days of delivery. Approved returns will be processed and refunded within 7 days to the original payment method.
- No exchanges will be provided. Please place a new order after initiating a return within the 3-day window.
- For refund or return support, email Montaj.publishers@gmail.com or call +91 8420080346.
Shipping Policy
- Order Processing Time: All orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Time: Once your order has been processed and shipped, delivery usually takes between 7 to 10 working days, depending on your location.
- Shipping Methods and Carriers: We use trusted carriers to deliver your order safely and on time. Shipping methods may vary based on your location and order size.
Terms and Conditions
- Users must provide accurate information while placing orders.
- Misuse or fraud may lead to cancellation of orders and legal action.
- Montaj is not liable for third-party payment failures or delivery delays caused by courier services.
- All disputes shall be subject to jurisdiction in Hooghly, West Bengal.
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